What payment methods do you accept?
We accept all major credit and debit cards, UPI payments, and offer easy EMI options through our payment gateway partner, Razorpay.
Is Cash on Delivery (COD) available?
No, we currently do not offer Cash on Delivery (COD) as a payment option.
Can I pay via bank transfer?
No, we do not accept direct bank transfers. Payments must be made using UPI, credit/debit cards, or EMI options.
Is the payment process secure?
Yes, all payments are processed securely through Razorpay, ensuring advanced encryption and fraud protection.
How do I use UPI for payment?
At checkout, select the UPI option, enter your UPI ID, and authorize the payment through your UPI app.
Do you offer EMI payment options?
Yes, easy EMI options are available for eligible credit and debit cards during checkout. The EMI terms depend on your card issuer.
Will I receive a payment confirmation?
Yes, a payment confirmation email with your order details will be sent once the transaction is successful.
Are there additional charges for EMI options?
Interest charges may apply for EMI payments, depending on your bank or card issuer's policy. Review the terms at checkout.
What happens if my payment fails?
If your payment fails, try again with a valid payment method. For unresolved issues, contact our customer service team.
Can I cancel an order made through EMI or UPI?
Cancellations depend on the order status. For refunds on EMI or UPI payments, our refund policy applies, and refunds may take additional processing time.
Can I return a product if I am not satisfied?
Yes, customers can return a product within 7 days of delivery. However, the product must be unused, in its original condition, and with all packaging intact.
How will I receive my refund?
Refunds will be processed after the product is inspected and approved for return. The refund amount will be issued after deducting the shipping charges.
Are there any conditions for returns?
Yes, returns and refunds will not be accepted if:
How do I initiate a return?
To initiate a return, contact our customer service team with your order details and reason for return. We will guide you through the return process.
What if the product is defective or damaged on delivery?
If the product is damaged or defective upon delivery, contact us immediately with pictures of the damage. We will arrange for a replacement or refund at no additional cost.
Who pays for the return shipping?
The customer is responsible for the return shipping charges, which will be deducted from the refund amount.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after the returned product passes inspection.
Can I exchange the product instead of returning it?
Yes, exchanges are possible within the 7-day return window, provided the product is in its original condition. Additional charges may apply if the exchange involves a higher-priced product.
What if I received the wrong product?
If you received the wrong product, please contact our customer service immediately. We will arrange a free replacement or refund.
Are customized mattresses eligible for returns?
Customized mattresses are non-returnable unless there is a manufacturing defect or damage during delivery.